A citizen of the network

English: Passport entry stamp for citizens and...
Image via Wikipedia

A few weeks ago I attended a workshop run by the ESRC Genomics Forum in Edinburgh which brought together humanists, social scientists, and science focused folks with an interest in how open approaches can and should be applied to genomic science. This was interesting on a number of levels but I was especially interested in the comments of Marina Levina on citizenship. In particular she asked the question “what are the civic responsibilities of a network citizen?”

Actually she asked me this question several times and it took me until quite late in the day to really understand what she meant. I initially answered with reference to Clay Shirky on the rise of creative contribution on the web as if just making stuff was all that a citizen need do but what Marina was getting at was a deeper question about a shared sense of responsibilities.

Citizenship as a concept is a vexed question and there are a range of somewhat incompatible philosophical approaches to describing and understanding it. For my purposes here I want to focus on citizenship as a sense of belonging to a group with shared values and resources, and rights to access those resources. Traditionally these allegiances lie with the nation state but, while nationalism is undeniably on the rise, there seems to be a growing group of us who have a patchwork of citizenships with different groups and communities.

Many of these communities live on the web and benefit from the use of the internet as a sort of commons. At the same time there has been a growing sense of behavioural norms and responsibilities in some parts of the social web: a sophisticated sense of identity, the responsibility to mark spam for takedown, a dedication to broad freedom of expression, perhaps even a growing understanding of the tensions between that freedom and “civilty”.

In the context of research on the web we have often talked about the value of “norms” of behaviour as a far better mechanism for regulation than licences and legal documents. A sense of belonging to a community, of being a citizen, and the consequent risk of exclusion for bad behaviour is a powerful encouragement to adhere to those norms, even if that exclusion is just being shunned. Of course such enforcement can lead to negative consequences as well as positive but I would argue that in our day to day activities in most cases an element of social pressure has a largely positive effect.

A citizen has a responsibility to contribute to the shared resources that support the community. In a nation state we pay taxes, undertake jury duty, vote in elections. What are the contributions expected of a network citizen? Taking one step back, what are those shared resources? The internet and the underlying framework of the web are one set of resources. Of course these are resources that lie at the intersection of our traditional states, as physical and commercial resources, and our network society. In this context the protests against SOPA, PIPA, and ACTA might be seen as the citizens of the network attending a rally, perhaps even mobilizing our “military” if only to demonstrate their capacity.

But the core resources of the network are the nodes on the network and the connections between them. The people, information resources, and tools make up the nodes, and the links connecting them are what actually makes them usable. As citizens of the network our contribution is to make these links, to tend the garden of resources, to build tools. Above all our civic duty is to share.

It is a commonly made point that with digital resources being infinitely copyable there is no need for a tragedy of the commons. But there is a flip side to this – when we think of physical commons we often think of resources that don’t need active maintenance. As long as they are properly managed, not over-grazed or polluted, there is a sense that these physical commons will be ok. The digital commons requires constant maintenance. As an information resource it needs to be brought up to date. And with these constant updates the tools and resources need to be constantly checked for interoperability.

Maintaining these resources requires work. It requires money and it requires time. The active network citizen contributes to these resources, modifying content, adding links, removing vandalism. In exchange for this the active network citizen obtains influence – not dissimilar to getting to vote in elections – in those discussions about norms and behaviour. But the core civic duty is to share, with the expectation that other citizens, in their turn, will share back; that working together as a community the citizenry will build, maintain, and strengthen the civic institutions of the network.

This analysis scales beyond individual people to organizations. Wikipedia is an important civic institution of network, one that accepts a tithe from the active citizen in the form of time and eyeballs but which gives much back to the community in the form of links and high quality resources. Google accepts the links we make and gives back search results but isn’t always quite such a good citizen, breaking standards, removing the RSS feeds that could be used by others. Facebook? Well the less said the better. But good citizens will both take what they need from the pool of resources and contribute effectively back to the common institutions, those aggregation points for resources and tools that make the network an attractive place to live and work.

And I use “work” advisedly because a core piece of the value of the network is the ability for citizens to use it to do their jobs, for it to be a source of resources tools and expertise, that can be used by people to make a living. And the quid pro quo is that the good citizen contributes back resources that others might use to make money. In a viable community with a viable commons there will be money, or its equivalent, being generated and spent. A networked community will encourage its citizens to generate value because this floats all boats higher. In return for taking value out of the system the good citizen will contribute it back. But they will do this as a matter of principle, as part of their social contract, not because a legal document tells them to. Indeed requiring someone to do something actually reduces the sense of community, the valuing of good practice, that makes a healthy society.

When I first applied the ccZero waiver to this blog I didn’t really think deeply about what I was doing. I wanted to make a point. I wanted my work to be widely shared and I wanted to make it as easily shareable as I could. In retrospect I can see I was making a statement about the networked world I wanted to work in, one in which people actively participate in building a better network. I was making the point that I didn’t just want to consume and benefit from the content, links, and resources that other people had created, I wanted to give back. And I have benefited, commercially, in the form of consultancies and grants, and simply the opportunities that have opened up for me as a result of reading and conversing about the work of other people.

My current life and work would be unthinkable without the network and the value I have extracted from it. In return it is clear to me that I need to give back in the form of resources that others are free to use, and to exploit, even to make money off them. There may be a risk of enclosure, although I think it small, but my choice as a citizen is to be clear about what I expect of other citizens, not to attempt to enforce my beliefs about good behaviour through legal documents but through acting to build up and support the community of good citizens.

Dave White has talked and written about the distinction between visitors and residents in social networks, the experience they bring and the experience they have. I think there is a space, indeed a need, to recognize that there is another group beyond those who simply inhabit online spaces. Those of us who want to build a sustainable networked society should identify ourselves, our values, and our expectations of others. Our networked world needs citizens as well

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The Nature of Science Blog Networks

Blogging permitted
Image by cameronneylon via Flickr

I’ve been watching the reflection on the Science Blogs diaspora and the wider conversation on what next for the Science Blogosphere with some interest because I remain both hopeful and sceptical that someone somewhere is really going crack the problem of effectively using the social web for advancing science. I don’t really have anything to add to Bora’s masterful summary of the larger picture but I wanted to pick out something that was interesting to me and that I haven’t seen anyone else mention.

Much of the reflection has focussed around what ScienceBlogs, and indeed Nature Network is, or was, good for as a place to blog. Most have mentioned the importance of the platform in helping to get started and many have mentioned the crucial role that the linking from more prominent blogs played in getting them an audience. What I think no-one has noted is how much the world of online writing has changed since many of these people started blogging. There has been consolidation in the form of networks and the growth of the internet as a credible media platform with credible and well known writers. At the same time, the expectations of those writers, in terms of their ability to express themselves through multimedia, campaigns, widgets, and other services has outstripped the ability of those providing networks to keep up. I don’t think it’s an accident that many of the criticisms of ScienceBlogs seem to be similar to those of Nature Network when it comes to technical issues.

What strikes me is a distinct parallel between the networks and scientific journals (and indeed newspapers). One of the great attractions of the networks, even two or three years ago, was that the technical details of providing a good quality user experience were taken care of for you. The publication process was still technically a bit difficult for many people who just wanted to get on and write. Someone else was taking care of this for you. Equally the credibility provided by ScienceBlogs or the Nature name were and still are a big draw. The same way a journal provides credibility, the assumption that there is a process back there that is assuring quality in some way.

The world, and certainly the web, has moved on. The publication step is easy – as it is now much easier on the wider web. The key thing that remains is the link economy. Good writing on the web lives and dies by the links, the eyeballs that come to it, the expert attention that is brought there by trusted curators. Scientists still largely trust journals to apportion up their valuable attention, and people will still trust the front page of ScienceBlogs and others to deliver quality content. But what the web teaches us over and over again is that a single criterion for authority, to quality curation, to editing is not enough. In the same way that a journal’s impact factor cannot tell you anything about the quality of an individual paper, a blog collective or network doesn’t tell you anything much about an individual author, blog, or piece of writing.

The future of writing on the web will be more diverse, more federated, and more driven by trusted and selective editors and discoverers who will bring specific types of quality content into my attention stream. Those looking for “the next science blogging network” will be waiting a while because there won’t be one, at least not one that is successful. There will be consolidation, there will larger numbers of people writing for commercial media outlets, both old and new, but there won’t be a network because the network will the web. What there will be, somehow, sometime, and I hope soon will be a framework in which we can build social relationships that help us discover content of interest from any source, and that supports people to act as editors and curators to republish and aggregate that content in new and interesting ways. That won’t just change the way people blog about science, but will change the way people communicate, discover, critique, and actually do science.

Like Paulo Nuin said, the future of scientific blogging is what it has always been. It’s just writing. It’s always just been writing. That’s not the interesting bit. The interesting bit is that how we find what we want to read is changing radically…again. That’s where the next big thing is. If someone figures out please tell me. I promise I’ll link to you.

Title of this post is liberally borrowed from some of Richard Grant’s of which the most recent was the final push it took for me to actually write it.

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How to make Connotea a killer app for scientists

So Ian Mulvaney asked, and as my solution did not fit into the margin I thought I would post here. Following on from the two rants of a few weeks back and many discussions at Scifoo I have been thinking about how scientists might be persuaded to make more use of social web based tools. What does it take to get enough people involved so that the network effects become apparent. I had a discussion with Jamie Heywood of Patients Like Me at Scifoo because I was interested as to why people with chronic diseases were willing to share detailed and very personal information in a forum that is essentially public. His response was that these people had an ongoing and extremely pressing need to optimise as far as is possible their treatment regime and lifestyle and that by correlating their experiences with others they got to the required answers quicker. Essentially successful management of their life required rapid access to high quality information sliced and diced in a way that made sense to them and was presented in as efficient and timely a manner as possible. Which obviously left me none the wiser as to why scientists don’t get it….

Nonetheless there are some clear themes that emerge from that conversation and others looking at uptake and use of web based tools. So here are my 5 thoughts. These are framed around the idea of reference management but the principles I think are sufficiently general to apply to most web services.

  1. Any tool must fit within my existing workflows. Once adopted I may be persuaded to modify or improve my workflow but to be adopted it has to fit to start with. For citation management this means that it must have one click filing (ideally from any place I might find an interesting paper)  but will also monitor other means of marking papers by e.g. shared items from Google reader, ‘liked’ items on Friendfeed, or scraping tags in del.icio.us.
  2. Any new tool must clearly outperform all the existing tools that it will replace in the relevant workflows without the requirement for network or social effects. Its got to be absolutely clear on first use that I am going to want to use this instead of e.g. Endnote. That means I absolutely have to be able to format and manage references in a word processor or publication document. Technically a nightmare I am sure (you’ve got to worry about integration with Word, Open Office, GoogleDocs, Tex) but an absolute necessity to get widespread uptake. And this has to be absolutely clear the first time I use the system, before I have created any local social network and before you have a large enough user base for theseto be effective.
  3. It must be near 100% reliable with near 100% uptime. Web services have a bad reputation for going down. People don’t trust their network connection and are much happier with local applications still. Don’t give them an excuse to go back to a local app because the service goes down. Addendum – make sure people can easily backup and download their stuff in a form that will be useful even if your service dissappears. Obviously they’ll never need to but it will make them feel better (and don’t scrimp on this because they will check if it works).
  4. Provide at least one (but not too many) really exciting new feature that makes people’s life better. This is related to #2 but is taking it a step further. Beyond just doing what I already do better I need a quick fix of something new and exciting. My wishlist for Connotea is below.
  5. Prepopulate. Build in publically available information before the users arrive. For a publications database this is easy and this is something that BioMedExperts got right. You have a pre-existing social network and pre-existing library information. Populate ‘ghost’ accounts with a library that includes people’s papers (doesn’t matter if its not 100% accurate) and connections based on co-authorships. This will give people an idea of what the social aspect can bring and encourage them to bring more people on board.

So that is so much motherhood and applepie. And nothing that Ian didn’t already know (unlike some other developers who I shan’t mention). But what about those cool features? Again I would take a back to basics approach. What do I actually want?

Well what I want is a service that will do three quite different things. I want it to hold a library of relevant references in a way I can search and use and I want to use this to format and reference documents when I write them. I want it to help me manage the day to day process of dealing with the flood of literature that is coming in (real time search). And I want it to help me be more effective when I am researching a new area or trying to get to grips with something (offline search). Real time search I think is a big problem that isn’t going to be solved soon. The library and document writing aspects I think are a given and need to be the first priority. The third problem is the one that I think is amenable to some new thinking.

What I would really like to see here is a way of pivoting my view of the literature around a specific item. This might be a paper, a dataset, or a blog post. I want to be able to click once and see everything that item cites, click again and see everything that cites it. Pivot away from that to look at what GoPubmed thinks the paper is about and see what it has which is related and then pivot back and see how many of those two sets are common. What are the papers in this area that this review isn’t citing? Is there a set of authors this paper isn’t citing? Have they looked at all the datasets that they should have? Are there general news media items in this area, books on Amazon, books in my nearest library, books on my bookshelf? Are they any good? Have any of my trusted friends published or bookmarked items in this area? Do they use the same tags or different ones for this subject? What exactly is Neil Saunders doing looking at that gene? Can I map all of my friends tags onto a controlled vocabulary?

Essentially I am asking for is to be able to traverse the graph of how all these things are interconnected. Most of these connections are already explicit somewhere but nowhere are they all brought together in a way that the user can slice and dice them the way they want. My belief is that if you can start to understand how people use that graph effectively to find what they want then you can start to automate the process and that that will be the route towards real time search that actually works.

…but you’ll struggle with uptake…

An open letter to the developers of Social Network and ‘Web 2.0’ tools for scientists

My aim is to email this to all the email addresses that I can find on the relevant sites over the next week or so, but feel free to diffuse more widely if you feel it is appropriate.

Dear Developer(s)

I am writing to ask your support in undertaking a critical analysis of the growing number of tools being developed that broadly fall into the category of social networking or collaborative tools for scientists. There has been a rapid proliferation of such tools and significant investment in time and effort for their development. My concern, which I wrote about in a recent blog post (here), is that the proliferation of these tools may lead to a situation where, because of a splitting up of the potential user community, none of these tools succeed.

One route forward is to simply wait for the inevitable consolidation phase where some projects move forward and others fail. I feel that this would be missing an opportunity to critically analyse the strengths and weaknesses of these various tools, and to identify the desirable characteristics of a next generation product. To this end I propose to write a critical analysis of the various tools, looking at architecture, stability, usability, long term funding, and features. I have proposed some criteria and received some comments and criticisms of these. I would appreciate your views on what the appropriate criteria are and would welcome your involvement in the process of writing this analysis. This is not meant as an attack on any given service or tool, but as a way of getting the best out of the development work that has already taken place, and taking the opportunity to reflect on what has worked and what has not in a collaborative and supportive fashion.

I will also be up front and say that I have an agenda on this. I would like to see a portable and agreed data model that would enable people to utilise the best features of all these services without having to rebuild their network within each site. This approach is very much part of the data portability agenda and would probably have profound implications for the design architecture of your site. My feeling, however, is that this would be the most productive architectural approach. It does not mean that I am right of course and I am prepared to be convinced otherwise if the arguments are strong.

I hope you will feel free to take part in this exercise and contribute. I do believe that if we take a collaborative approach then it will be possible to identify the features and range of services that the community needs and wants. Please comment at the blog post or request access to the GoogleDoc where we propose to write up this analysis.

Yours sincerely,

Cameron Neylon