In reply to Lisa Norberg.

In the case of small government, it's private enterprise that supplies services which the government does not. They do this for profit and often more effectively than a public service would, because they are dealing with what people will pay for, not what they say they want. Honesty about what researchers want, what librarians want, what administrations want, would be helpful here and isn't achieved by surveys.

The best way to determine what people really want is what they'll allocate resources to. I totally agree there's some issues with the market in scholcomm, but that's in content, not services. There can be a market in services, if we don't scare investment away, which leads to better choice for researchers.